Answers to your common questions
How much will my security deposit be?
Security deposits are equivalent to one month’s rent, plus an additional $300 per approved pet.
Do you have monthly pet fees? Is the pet deposit refundable?
We do not charge any additional monthly fees for your pet. Your pet is part of your family, and if your pet is approved, they get to live with you at no extra charge. The additional $300 per pet that is collected towards the security deposit is 100% refundable, provided there are no damages to the property.
How does the application process work?
We have a first come, first serve application policy. The first individuals to apply, will be the first to be considered. After an application is submitted, the property will be temporarily held while we process the application. Once an “approved” determination has been granted, you will have an additional 24 hours to sign your lease, and then another 24 hours to pay your security deposit and lease administration fee. If you fail to meet the aforementioned deadlines, the property will go back on the market, or to the next available applicant.
How much notice am I required to give to vacate?
All residents are required to submit a 30-day written notice to vacate.
What if I need to break my lease?
If you ever need to break your lease, please contact our office immediately. You will still be required to give written 30-day notice to vacate, and will be subjected to a lease break penalty. You will continue to be responsible for any rent due until the day a replacement tenant moves into the property.
What if I am late on rent?
Rent is due on the 1st of every month, but there is an additional 2-day grace period that is offered. On the 4th day of the month, and every day thereafter, a late fee of 2% of the balance due will be charged per day. Any payment received by Phoenix Realty and Property Management, Inc. will be applied first towards late fees and/or additional charges, then towards rent.
What do I need to pay, and when?
After you pay your application fee and submit your application, you may be approved for a lease. If and when a lease is offered, you will have 24 hours to review and sign your lease. After you sign your lease, you will be setup in your tenant portal and emailed instructions regarding how to login and setup your account. You will have 24 hours from the time your introductory email is sent to pay your security deposit and lease administration fee. After that is paid, you will have until the lease start date, or until you are ready to pick up your keys, to pay any prorated rent amounts due, and provide proof of renter’s insurance.
I plan to rent with other people, who needs to apply?
Anybody over the age of eighteen (18) that will be occupying the property will be required to submit an application individually, even if they are not going to be listed on the lease.
Is the deposit refundable?
The security deposit is refundable in its entirety. In order to maximize the return of your security deposit, please follow the protocol outlined in the Tenant Check-Out Form. We also urge our residents to contact our office for additional tips and advice on how to maximize the return of your deposit.
Do you allow cosigners?
Depending on the circumstance, we do allow cosigners. However, please note that cosigners are NEVER a guarantee. There are a few caveats to our cosigner policy, so please feel free to contact our office for more information. If you have credit problems, please see the next FAQ.
What if I have credit problems?
We look at several determining factors when making a decision to approve or deny an application. If an applicant falls short in one area, but is satisfactory in the others, a cosigner may be offered. If a cosigner is unavailable, certain situations may require a larger security deposit to be submitted.
You have a property I want to rent. How do I apply?
Fantastic! If you are ready to apply, please visit the Rentals section
of our site. Once you click into the property you are interested in, find the tab to apply online. Voila! You are ready to apply!
How do I pay rent?
All rents must be paid via electronic check through your tenant portal. Rent is due on the 1st of each month.
I want to get a pet. What do I do?
All pets must be approved by Phoenix Realty and Property Management, Inc. If you are already in your lease term and are interested in getting a pet, contact our office immediately for a pet application. If your pet application is approved, we will collect the required security deposit and send a lease addendum allowing your pet at the property.